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Privacy Policy

Important Information

Last updated: 19/12/2025

This Privacy Policy explains how CPR Electrical (“CPR”, “we”, “us”, “our”) collects, holds, uses and discloses personal information when you use our website cprelectrical.net.au (the “Site”) or contact us.

We aim to handle personal information in an open and transparent way and, where applicable, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1) Personal information we collect

We may collect personal information such as: • your name, email address, phone number and business details (when you submit an enquiry) • any information you include in your message (e.g. site details, job requirements) • website usage and technical data (which may include IP address, device/browser information, pages viewed, actions taken on the site, referral source, and approximate location), including via cookies, pixels and similar technologies.

2) How we collect personal information

We collect information when you:

  • submit a contact form or enquiry
  • interact with the Site (including through cookies/pixels/analytics)
  • complete anti-spam checks (reCAPTCHA)

3) Why we collect, use and disclose personal information

We use personal information to:

  • respond to enquiries and provide services/quotes
  • communicate about your request
  • maintain Site security and prevent spam/abuse
  • understand Site performance and marketing effectiveness (analytics/advertising measurement)
  • comply with legal obligations

4) Third-party services we use (analytics, advertising, security)

We use trusted third-party tools that may collect or receive information when you use the Site:

Vercel, Neon and Resend (website hosting, enquiry storage and delivery)

Our Site is hosted by Vercel, which serves it from a global network of data centres. Enquiries you submit through our forms are stored in a database located in Sydney, Australia (Neon), and delivered to our inbox by email through Resend, which may process them in the United States.

Google Analytics (site analytics)

We use Google Analytics to understand how people use the Site (e.g. pages viewed, time on site, navigation patterns). Google uses cookies and similar technologies and may process technical identifiers such as browser/device details and IP address. Google also describes that Analytics can be linked with advertising-related information depending on configuration.

Microsoft Clarity (site analytics)

We use Microsoft Clarity to understand how visitors interact with our website. Clarity uses cookies and tracking technologies to collect data including pages visited, clicks, scrolls, and session recordings. This information helps us improve our website’s usability and performance. Clarity does not collect passwords, payment information, or sensitive personal data. Data may be processed by Microsoft in accordance with their Privacy Statement (microsoft.com/privacy). You can opt out of Clarity tracking by adjusting your browser’s cookie settings.

Meta Pixel (advertising measurement & audiences)

We use the Meta Pixel (a tracking pixel) to measure the performance of ads and understand actions taken on our Site after someone clicks a Meta ad. The OAIC notes that tracking pixels can involve the collection/disclosure of personal information (including technical identifiers like IP address/URL information) depending on circumstances.

Google reCAPTCHA (spam prevention & security)

We use Google reCAPTCHA to protect the Site from spam and abuse. reCAPTCHA works by collecting hardware and software information (such as device and application data) and sending it to Google for analysis for security purposes; Google states this information is not used for personalised advertising. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Use.

5) Cookies, pixels and your choices

We may use cookies and similar technologies (including analytics and advertising pixels). You can:

  • control cookies through your browser settings
  • use privacy/ad preference controls available in Google and Meta platforms
  • where available on the Site, use our cookie/consent settings to manage non-essential cookies

6) Overseas disclosure

Because we use third-party services (including Vercel, Resend, Google and Meta), personal information may be processed or stored outside Australia, including in the United States.

7) Data security and retention

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. We retain information only for as long as needed for the purposes described in this policy (and as required by law).

8) Accessing and correcting your personal information

You may request access to, or correction of, the personal information we hold about you. To do so, contact us using the details below. We may need to verify your identity. Where permitted by law, we may charge a reasonable admin fee for providing access.

9) Complaints

If you believe we have mishandled your personal information, you can lodge a complaint by emailing us with details of your concern. We will acknowledge and respond within a reasonable time (generally within 30 days). If you’re not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

10) Contact us

If you have questions, requests, or complaints about privacy, contact:

CPR Electrical

Email: cpr@cprelectrical.net.au